|
Defining IT Success Through the Service Catalog
This major new title includes a wealth of information about using a Service Catalog within the wider context of delivering value to the business. It focuses on embedding a truly customer-oriented IT service.
This book covers Service Catalog fundamentals - the use of Service Catalogs as a core IT tool covering the services themselves, default
capabilities, measures and primary means of access and provision. It then shows how this tool is pivotal in demonstrating the value IT provides to facilitate business operations.
Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization. The results of following the principles described in this book include:
*Services are made standard and rational, leading to lower costs and increased service availability
*Standard 'service products' that enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning
*Controls over consumption of services are enhanced
* Improvement in the fulfillment of IT services.
*Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
In addition a FREE CD containing Service Catalog templates makes this book one of the most valuable additions to your library you'll make this year.
Chapter 1: Why Service Catalogs?
Chapter 2: IT Services
Chapter 3: Service Offerings, Agreements, And Service Requests
Chapter 4: Implementing SLM
Chapter 5: Defining The Business-Focussed Service Catalog
Chapter 6: A Step-By-Step Approach To IT Success
Chapter 7: Guide To Supplemental Materials
|
