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• Published by: VAN HAREN PUBLISHING
• Author: Edited by Sven Den Boer ; Jan van Bon ; Tieneke Verheijen
• Page Count: 188
• Group: ITIL
• ISBN: 9077212302/9789077212301
• Published: Sep 2006

Our Price: 28.79
Discount: 10%
RRP: 31.99 

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Book Information and Description:

Six Sigma for IT Management



Contents:

Why Six Sigma for IT service management
What is six sigma
What is ITIL
Case studies
Combining Six Sigma & ITIL
A Six Sigma approach to IT process improvement
Best practices