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IT Service Management From Hell: A Guide to Worst Practices
A new spin on delivering IT infrastructure, this humorous look at the worst methods in IT sounds off against the limitations and small thinking that exists in IT departments today. Poking fun at the sacred cows and catch phrases used by nonthinking managers, including "project management," "risk management," "help desks,"
and "cost management," this humorous collection of quips provides definitions, abbreviations, and acronyms for the IT lingo most commonly used today.
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