|
MOF (Microsoft Operations Framework): A Pocket Guide
This guide to the Microsoft Operations Framework provides information that enables organizations to achieve mission-critical system reliability, availability, supportability, and manageability of Microsoft products and technologies. Best practice guidance and solutions built on the Information Technology Infrastructure Library (ITIL) are provided,
and have been customized for Microsoft products and technologies. Information is also included on the development of MOF core models and specific content built on ITIL as the best practice baseline, and how to apply Microsoft products and technologies to enable support of MOF/ITIL automation.
Overview
What is service management
Implementing service management
MOF process model
MOF changing quadrant
MOF operating quadrant
MOF supporting quadrant
MOF optimizing quadrant
MOF team model
MOF risk management discipline
|
