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Global Services: Moving to a Level Playing Field
Global Services
Offers a framework for technology-enabled services, their globalization and factors shaping their sourcing and supply. This book examines what is happening to the global services market place, developments and how they will affect us all.
Chapter 1: The Millennium
Chapter 2: Business Processes Develop
Into Knowledge Processes
Chapter 3: The Maturing Vendor Community
Chapter 4: The Development Of Technology
Chapter 5: The Real Matrix
Chapter 6: The Globalization Of Services
Chapter 7: Skills Needed For A Future Economy
Chapter 8: The New Globalization
Chapter 9: Conclusion
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