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World Class IT Service Delivery
Astonishingly few companies within the UK are benefiting from the advantages that come from world class accredited service management. This work presents a distillation of the best practices in IT service delivery. It also explores the existing and developing global IT standards, and IT performance aspirations.
Chapter 1: Defining World
Class
Chapter 2: Service Delivery
Chapter 3: Developing The Services Value Proposition
Chapter 4: Quality Management
Chapter 5: Developing The Business Proposition
Chapter 6: Redefining Th Role Of The User
Chapter 7: Governing Sevice Delivery
Chapter 8: The End Result
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