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Management Information Systems
With a clear emphasis on the business and management elements of information technology, the new international edition of Management Information Systems by Effy Oz and Andy Jones combines global examples with the latest subject developments to provide an unbeatable resource for today's business students. Updated to include the latest information technologies,
practices, and trends, this book uses more real-world examples and case studies than ever before, providing skills and knowledge that are easily transferable to the business world. From overviews of the information age to online business and business intelligence, readers will gain a sound balance of the technical and business elements of information technology. Suitable for all students on IS courses, this new international edition also features a supporting website with full supplementary resources as well as Course Technology's companion MIS CD-Rom.
CONTENTS:
Acknowledgements
Preface
Walk-through tour
Student companion website
Part one
The information age
Case 1 Better Bites
1 Business information systems: an overview
Learning objectives
Better Bites Business systems and information
The purpose of information systems
Data, information and information systems
From recording transactions to providing expertise: Types of information systems
Information systems in business functions
Web-empowered enterprises
Careers in information systems
Summary
Better Bites revisited
Review questions
Discussion questions
Tutorial activities
Companion CD questions
Video questions
From ideas to applications: real cases
Case study 1.1 IT strategy as part of business strategy
Case study 1.2 The personal touch
Case study 1.3 Analysis: CRM - get involved
2 Strategic uses of information systems
Learning objectives
Better Bites Using information strategically
Strategy and strategic moves
Achieving a competitive advantage
Creating and maintaining strategic information systems
JetBlue: A success story
Ford on the Web: A failure story
The bleeding edge
Summary
Better Bites revisited
Review questions
Discussion questions
Tutorial activities
Video questions
From ideas to application: real cases
Case study 2.1 Screwfix
Case study 2.2 Royal Mail Group
Case study 2.3 Offshoring - how to get it right
3 Business functions and supply chains
Learning objectives
Better Bites: Continued growth and specialism
Effectiveness and efficiency
Accounting
Why you should know about business functions and supply chains
Finance
Engineering
Customer relationship management
Human resource management
Inter-organizational supply chain management
Enterprise resource planning
Summary
Better Bites revisited
Review questions
Discussion questions
Tutorial activities
Companion CD questions
Video questions
From ideas to application: real cases
Case study 3.1 Banking on IT
Case study 3.2 DHL - moving in the right direction
Case study 3.3 How to avoid an ERP disaster
Part two
Information technology
Case 2 Trent Courier Services
4 Business hardware and software
Learning objectives
Trent Courier Services Hardware streamlines processes
Hardware components
Classification of computers
A peek inside the computer
Input devices
Output devices
Storage media
Considerations in purchasing hardware
Software: instructions to the computer
Programming languages and software development tools
Application software
System software
Considerations for packaged software
Summary
Trent Courier Services revisited
Review questions
Discussion questions
Tutorial activities
Companion CD questions
Video questions
From ideas to application: real cases
Case study 4.1 Captivating
Case study 4.2 Making the fleet greener
Case study 4.3 Inside the transformation of Arsenal FC
5 Business networks and telecommunications
Learning objectives
Trent Courier Services Communication is key
Telecommunications in business
Telecommunications in daily use
Bandwidth and media
Networks
Protocols
Internet networking services
The future of networking technologies
Summary
Trent Courier Services revisited
Review questions
Discussion questions
Tutorial activities
Companion CD questions
Video questions
From ideas to application: real cases
Case study 5.1 Mobile phone banking in Africa on the rise
Case study 5.2 WiMAX by the sea
Case study 5.3 VoIP takes hold with small businesses
6 Databases and data warehouses
Learning objectives
Trent Courier Services The value and use of databases
Managing digital data
Database models
Relational operations
Data modelling
Databases on the Web
Data warehousing
Summary
Trent Courier Services revisited
Review questions
Discussion questions
Tutorial activities
Companion CD questions
From ideas to application: real cases
Case study 6.1 Coping with growth
Case study 6.2 Children at risk
Case study 6.3 Tesco
Case study 6.4 Information overload
Part three
Electronic commerce
Case 3 Sparebitz
7 The web-enabled enterprise
Learning objectives
Sparebitz Putting the business on the Web
Web business: growing and changing
Web technologies: a review
Options in establishing a website
Web-enabled business
B2C trading
Supply chains on the Web
Rules for successful web-based business
Summary
Sparebitz revisited
Review questions
Discussion questions
Tutorial activities
Companion CD questions
Video questions
From ideas to application: real cases
Case study 7.1 Ocado: an Internet supermarket
Case study 7.2 Amazon reaches out beyond its border
8 Challenges of global information systems
Learning objectives
Sparebitz Expanding globally
Multinational organizations
The Web and international commerce
Challenges of global information systems
Summary
Sparebitz revisited
Review questions
Discussion questions
Tutorial activities
Video questions
From ideas to application: real cases
Case study 8.1 Export with confidence
Case study 8.2 Frontier TV
Case study 8.3 China's Internet revolution
Part four
Managers and information systems
Case 6 Urban Scene
9 Managers and their information needs
Learning objectives
Urban Scene Slicing and dicing the information
Managers and information
The traditional organizational pyramid
Characteristics of information at different managerial levels
The nature of managerial work
Trends in organizational structure
Managers and their information systems
Information, politics and power
Management of information technology resources
Centralized vs. decentralized management
Organizing the IS staff
Challenges for IS managers and business managers
Summary
Urban Scene revisited
Review questions
Discussion questions
Tutorial activities
From ideas to application: real cases
Case study 9.1 Companies' increasing use of
online technology for business meetings
Case study 9.2 Varied approach to Vista adoption
Case study 9.3 CEO and CIO still don't see eye to eye
10 Business intelligence and knowledge management
Learning objectives
Urban Scene Looking for clues
Data mining and online analysis
Knowledge management
Summary
Urban Scene revisited
Review questions
Discussion questions
Tutorial activities
Companion CD questions
Video questions
From ideas to application: real cases
Case study 10.1 Targeting the Center Parcs market
Case study 10.2 Upmystreet.com
Case study 10.3 Compliance made easy
Part five
Planning, acquisition and controls
Case 5 Worldwide Host
11 Systems planning and development
Learning objectives
Worldwide Host A vision for the future
Planning information systems
The systems development life cycle
Agile methods
Systems integration
Summary
Worldwide Host revisited
Review questions
Discussion questions
Tutorial activities
From ideas to application: real cases
Case study 11.1 The NHS modernization project: another IT casualty?
Case study 11.2 Choice's choices
Case study 11.3 Short-term planning drives IT purchases for SMEs
12 Choices in systems acquisition
Learning objectives
Worldwide Host Tapping others' expertise
Options and priorities
Outsourcing
Licensing applications
Software as a service
User application development
Summary
Worldwide Host revisited
Review questions
Discussion questions
Tutorial activities
Companion CD questions
Video questions
From ideas to application: real cases
Case study 12.1 Volvo cars
Case study 12.2 Acquiring IT systems: the increase
in outsourcing to Eastern Europe
Case study 12.3 Moodle and the Open University
Case study 12.4 To outsource or not to outsource?
13 Risks, security and disaster recovery
Learning objectives
Worldwide Host Battling back from attacks
Goals of information security
Risks to information systems
Risks to online operations
Controls
Security measures
Recovery measures
The economics of information security
Summary
Worldwide Host revisited
Review questions
Discussion questions
Tutorial activities
Companion CD questions
Video questions
From ideas to application: real cases
Case study 13.1 The tester
Case study 13.2 Plugging and preventing data leaks
Glossary
Index
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