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CCNP Practical Studies: Support
PROTOCOL CHARACTERISTICS AND TOOLS.
1. Shooting Trouble.
Do You Shoot Trouble or Does Trouble Shoot You? Standards and Protocols. Models and Methods. Practical Troubleshooting. Review Questions. Summary.
2. Whats in Your Tool Bag?
IOS Troubleshooting Tools. Cisco Resources. Project DOTU. Network Management.
Hardware Tools and Media Testers. Network Monitors. Protocol Analyzers. Desktop Tools. Review Questions. Summary.
II. SUPPORTING IP AND IPX.
3. Shooting Trouble with IP.
Scenario: Shooting Trouble with IP. Protocols and Packets. Addressing. Routing Protocols. Trouble Tickets. Trouble Tickets Solutions. Review Questions. Summary.
4. Shooting Trouble with Novell IPX.
Scenario: Shooting Trouble with IPX. Protocols and Packets. Addressing. Routing Protocols. Trouble Tickets. Trouble Tickets Solutions. Review Questions. Summary.
III. SUPPORTING ETHERNET, SWITCHES, AND VLANS.
5. Shooting Trouble with Ethernet.
Scenario: Shooting Trouble with Ethernet. A Brief Summary of Ethernet. Ethernet Frames. Ethernet Addressing. Ethernet at the Physical Layer. Shooting Trouble with Ethernet. Trouble Tickets. Trouble Tickets Solutions. Review Questions. Summary.
6. Shooting Trouble with CatOS and IOS.
Scenario: Shooting Trouble with CatOS and IOS. Segmentation Review. STP. The Cisco CLI. Cat5000/Cat6000 Architecture. Shooting Trouble with Switches. Trouble Tickets. Trouble Tickets Solutions. Review Questions. Summary.
7. Shooting Trouble with VLANs on Routers and Switches.
Scenario: Shooting Trouble with VLANs on Routers and Switches. Why VLANs? Trunking. Managing VLANs. Inter-VLAN Routing. Route Switch Technologies. Shooting Trouble with VLANs. Trouble Tickets. Trouble Tickets Solutions. Review Questions. Summary.
IV. SUPPORTING THE WAN.
8. Shooting Trouble with Frame Relay.
Scenario: Shooting Trouble with Frame Relay. A Brief History of Frame Relay. Frame Relay Frames. Frame Relay Addressing. Frame Relay at the Physical Layer. Shooting Trouble with Frame Relay. Trouble Tickets. Trouble Ticket Solutions. Review Questions. Summary.
9. Shooting Trouble with HDLC, PPP, ISDN BRI, and Dial Backup.
Scenario: Shooting Trouble on the WAN. WAN Terminology. HDLC. PPP. ISDN BRI. Dial-on-Demand Routing. Dial Backup. Trouble Tickets. Trouble Ticket Solutions. Review Questions. Summary.
V. COMPREHENSIVE TROUBLESHOOTING EXERCISES.
10. Trouble Tickets: The Sum of All Fears.
Scenario: Shooting Trouble Review. Trouble Ticket 1 Discovery Lab. Trouble Ticket 2 Documentation Lab. Trouble Ticket 3 OSPF Lab. Trouble Ticket 4 RIP/OSPF/EIGRP Redistribution Lab. Trouble Ticket 5 Frame Relay/ISDN Backup Lab. Trouble Ticket 6 VLAN and Spanning-Tree Lab. Review Questions. Summary.
VI. APPENDIXES.
Appendix A. Answers to Review Questions.
Chapter 1s Review Questions. Chapter 2s Review Questions. Chapter 3s Review Questions. Chapter 4s Review Questions. Chapter 5s Review Questions. Chapter 6s Review Questions. Chapter 7s Review Questions. Chapter 8s Review Questions. Chapter 9s Review Questions. Chapter 10s Review Questions.
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