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MCDST Exams
Written by a veteran in the field, MCDST Exams (Exam 70-271 and Exam 70-272) presents a concise overview of the Microsoft Certified Desktop Support Technician IT certification exams, covering both the Operating Systems (70-271) and the Applications (70-272) tests. In addition to reviewing the credential and explaining how to psychologically prepare
for each test, the book specifically addresses each exam objective as stated by Microsoft. It encompasses the installation, configuration, and troubleshooting of operating systems and software applications, addressing hardware devices and drivers, user environments, customization, and application security. In a clear and efficient manner, the book includes detailed instructions for newcomers, as well as the quick-and-dry facts needed by those familiar with the certification process. The accompanying CD-ROM offers a practice test so that readers can become comfortable with the format of the exam as they study.
Contents:
Preface; Part One: Overview of the MCDST Credential; Chapter 1: How Microsoft Certification Can Benefit You; Chapter 2: Introduction to the MCDST Credential; Chapter 3: General Strategies for the MCDST Exams; Part Two: Exam 70-271: The Operating System Exam; Chapter 4: Installing a Windows Desktop Operating System; Chapter 5: Managing and Troubleshooting Access to Resources; Chapter 6: Configuring and Troubleshooting Hardware Devices and Drivers; Chapter 7: Configuring and Troubleshooting the Desktop and User Environments; Chapter 8: Troubleshooting Network Protocols and Services; Part Three: Exam 70-272: The Applications Exam; Chapter 9: Configuring and Troubleshooting MS-DOS and 16-Bit Applications; Chapter 10: Configuring and Troubleshooting Microsoft Office Applications; Chapter 11: Configuring and Troubleshooting Microsoft Office Outlook and Outlook Express; Chapter 12: Configuring and Troubleshooting Microsoft Internet Explorer
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