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Managing without Walls: Maximize Success with Virtual, Global, and Cross-cultural Teams
Worldwide, companies like yours are rapidly adopting a new business model: the virtual office, where team members use technology to break down geographic boundaries and collaborate on projects from around the globe. New ways of doing business require fresh new approaches to management, and this is particularly true when managing IT resources that may
be located almost anywhere...from Baltimore to Bangalore. Managing Without Walls shows managers like you how to leverage the virtual business model for maximum effectiveness. With it, you'll learn special techinques for being successful at managing, coaching, and developing team members in this new and exciting, but challenging, environment. Many managers and team members still try to cling to traditional management processes, often with limited success. Researchers tell us that 80% of human communication is non-verbal, but this valuable face time is lost in a virtual team setting. Therefore, managers must learn to both manage and communicate differently. This book demonstrates why traditional methods fall short in this new paradigm and offers effective alternatives.The authors discuss at length the management and communication issues you ll face. They then explain how to conquer those issues and share proven methods to handle virtual teams. With this practical advice, aspiring as well as existing virtual managers will acquire the skills and tools they need to be successful in today s new business reality. Managing Without Walls shows not only the how and what but also the why of managing virtual teams. You ll learn tips and solutions that can be applied immediately. Soon you ll be optimizing the effectiveness of your teams no matter where they are. With Managing Without Walls, you will: Understand the differences between traditional, hybrid, and virtual teams and the keys to successfully managing each kind Learn the secrets of hiring team members who will thrive in a virtual team setting Discover how to design the most effective processes for managing your team Acquire the know-how to manage high-risk situations and catastrophic events, even when you re not there Find a comprehensive appendix full of tools to help implement all that you ve learned
Contents:
Introduction Chapter 1: Virtual Management Chapter 2: The Virtual Manager Chapter 3: Creating and Managing the Virtual Team Chapter 4: Managing Global Teams Chapter 5: Outsourcing Chapter 6: Time Management Chapter 7: Virtual Teamwork Chapter 8: Team Processes and Procedures Chapter 9: Virtual Communication Chapter 10: Virtual Politics Chapter 11: Managing Conflict Chapter 12: Virtual Management of High-Risk and Catastrophic Events Chapter 13: Virtual Management and Communication Tools Chapter 14: Virtual Leadership Appendix A: Virtual Skill Set Checklists Appendix B: Reports and Documentation Appendix C: Case Study Index
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