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The Guide to a Successful Managed Services Practice: What Every SMB IT Service Provider Should Know
Introducing "The Guide to a Successful Managed Services Practice - What Every SMB IT Service Provider Should Know"! Leverage Intelligent Enterprise's Successful Managed Services Concepts:
* 3 "Killer" Managed Services Deliverables
* A Unique Managed Services Sales Process - So Successful Your Clients Can't
Resist Signing Your Agreements!
* Pricing Your Managed Services Deliverables for Maximum Profit
* What To Do After Your Client Is Sold...
* Advanced Annuity-Based Revenue Philosophies!
The "Guide to a Successful Managed Services Practice" applies some of the most innovative and highly effective Managed Services techniques ever developed, and is proven to increase your long-term predictable revenue, thereby increasing your company's value! We've included everything you'll need in our Guide to Managed Services allowing you to:
* Learn all you'll need to know to transition to a successful, Annuity-Based Managed Services Model
* Evaluate your Existing Clients and Calculate what they'll be worth on a Monthly and Yearly basis when converted to Managed Services
Includes over 25 Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral on CD-ROM!Bonus - 4 Business-Winning PowerPoint Presentations!
Extra Special Bonus - Recorded Managed Services Webcast Included!
* About The Author
* Dedication
* Acknowledgements
* Foreword
* Preface
* What Can You Expect From This Book?
* Managed Services - What and Why?
* Why Transition to a Managed Services Delivery Model Now?
* How The Managed Services Model Affects Valuation
* Managed Services Deliverables
* Network Monitoring
* What To Monitor
* Remote Help Desk
* Help Desk Best Practices
* Service Request Escalation Procedure
* Vendor Management
* Vendor Management, The Client and You
* Are You A Fan Yet?
* Pricing Managed Services
* The "All-You-Can-Eat", Flat-Fee Pricing Model
* The "Per Device" Pricing Model
* The "Gold/Silver/Bronze" Pricing Model
* The "Pick 5" Pricing Model
* The "A La Carte" Pricing Model
* The "Monitoring Only" Pricing Model
* Selling Managed Services To Existing Clients
* Image * First Client Meeting
* Transition
* Second Client Meeting
* Prepare Your Managed Services Cost Analysis
* Prepare Your Managed Services Agreement
* Third Client Meeting - Sign 'Em Up!
* Selling Managed Services To New Clients
* Prepare Your Managed Services Savings Analysis
* What To Do After Your Client Is Sold
* Marketing Managed Services - 12 Steps To Success
* Getting In The Door - The Importance of a Consistent Marketing Process
* An Advanced Annuity-Based Revenue Philosophy
* Appendix A - 26 Managed Services Forms And Collateral Descriptions
* Appendix B - Managed Services Client PowerPoint Presentation
* Appendix C - Managed Services Legal Client PowerPoint Presentation
* Appendix D - Managed Services Hosted VoIP PowerPoint Presentation
* Appendix E - Managed Services Integrated T1 PowerPoint Presentation
* Index
* What's On The CD-ROM?
* Managed Services University
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