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Measuring the Business Value of Information Technology
Measuring the Business Value of Information Technology
Practical Strategies for IT and Business Managers
by David Sward
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Sample Chapter
In today's fast moving competitive business environment, companies increasingly demand that IT investments demonstrate
business value through measurable results. David Sward directly addresses this challenge in his book Measuring the Business Value of Information Technology.
Intended for IT professionals and consultants as well as business managers, this book covers one of the most important strategies any company can establish to help manage IT in the coming years. Namely, the creation of an IT Business Value Program to execute systematic customer focused approaches to determine the business value for any IT investment an organization may make.
Expanding on concepts offered in Martin Curley's Managing IT for Business Value, and linking business value programs with CMF frameworks, Sward explains how business value programs are established; measured; maintained; and governed; providing a blueprint for evaluating IT investments and equipping the reader with the tools required for success.
Measuring the Business Value of Information Technology is a rich collection of methodology, processes, metrics, supported with examples from IT @ Intel and other IT organizations.
Based on financial concepts and drawing on his background as a Human Factors Engineer, Sward makes the case that the process of establishing and running a business value program can ultimately create a new mindset for IT professionals. While Sward recognizes this will not happen overnight, he believes it serves to instill a belief that an organization can and will create a competitive advantage and increase shareholder value not by just deploying information technology, but by deploying the right information technology by linking IT to corporate objectives and focusing all efforts on the requirements of the end user.
Chapter 1 - Introduction
Chapter 2 - Business value
Chapter 3 - The finance perspective
Chapter 4 - Measuring employee productivity
Chapter 5 - Measuring the impacts of IT
Chapter 6 - Launching a business value program
Chapter 7 - Launching the ITBV program at Intel
Chapter 8 - What's next in IT business value
Appendix A - Case Study
Appendix B - Business Value Studies
Appendix C - Assessment Tools
References
Index
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