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Building Operational Excellence: IT People & Process Best Practices
Running an effective and efficient IT organization goes beyond just having the right technology in place, and this book addresses how and why IT organizations must have effective ways to meet increased workloads, manage staff levels, and collaborate more effectively with business units. Valuable insight is provided into organizing IT people and processes
and improving end-to-end management of critical resources. Techniques of analysis, assessment, and change management that help create the center of excellence are discussed, and techniques for implementing meaningful metrics to drive and demonstrate the business value of IT are offered.
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