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A Dictionary of IT Service Management: Terms, Acronyms, and Abbreviations
This new Dictionary defines the main terms, acronyms and abbreviations used within the Service Management environment, focusing particularly on ITIL V3. The Dictionary of Terms is an ideal source of information for anyone new to Service Management, a useful companion to the ITIL Service Lifecycle, and a handy reminder for more experienced professionals.
CONTENTS:
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Introduction
* Dictionary A-Z
* Abbreviations and Acronyms
* Further Guidance and Contact Points
* About itSMF
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