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Planning & Achieving ISO/IEC 20000 Certification: itSMF Pocket Guide
This pocket guide has been designed as a reference book for all those involved in planning to achieve certification under the itSMF UK developed itSMF ISO/IEC 20000 Certification scheme or working with an organisation planning to achieve certification.
The above scheme has been developed by itSMF UK to provide independent verification that
an organisation has satisfied the requirements of the ISO/IEC 20000 standard. It is managed by the itSMF UK on an international basis and its operations are closely monitored to ensure consistency around the world.
It can be viewed as a complementary title to the existing 'ISO/IEC 20000 - a pocket guide'
1,What is ISO/IEC 20000?
2,What is ISO/IEC 20000 Certification and how it can be achieved?
3,Understanding and interpreting the requirements
4,Planning and achieving certification
5,Maintaining certification
6,Further guidance and references
7,Contact points
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