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Novell ZENworks 6.5 Suite Administrator's Handbook
Novell ZENworks 6.5 is a comprehensive set of integrated tools that automate IT management and business processes across the lifecycle of desktops, laptops, servers and handhelds across diverse server and client platforms. The Novell ZENworks 6.5 Suite Administrator's Handbook is a solid reference guide to all the new features of ZENworks 6.5. It includes
descriptions of all the ZENworks 6.5 components, as well as the new features from the merged products. Packed with detailed information on how to install, efficiently use and troubleshoot ZENworks 6.5 in an enterprise environment, Novell ZENworks 6.5 Suite Administrator's Handbook is sure to be the only guide you need to maximize your ZENworks 6.5 experience.
CONTENTS:
1. The ZENworks Family.
What Is ZENworks Desktop Management?
Application Management
Workstation Management
Remote Management
What Is ZENworks Server Management?
Policy and Distribution Services
Management and Monitoring Services
What Is ZENworks Handheld Management?
What Has Been Discontinued in ZENworks 6.5?
What's New for ZENworks 6.5?
Desktop Management
Application Management
Group Policy Management
Workstation Management
Workstation Imaging
Workstation Remote Management
Workstation Inventory
What's New for ZENworks Server Management 6.5?
What's New for ZENworks Handheld Management 6.5?
What Are the New ZENworks 6.5 Components?
What Is ZENworks Patch Management?
What Is ZENworks Data Management?
What Is ZENworks Personality Migration?
What Is ZENworks Software Packaging?
Summary
2. Installing ZENworks 6.5 Suite.
Prerequisites to Installing ZENworks Components
ZENworks Desktop Management
ZENworks Server Management
ZENworks Handheld Management
ZENworks Linux Management
ZENworks Data Management
ZENworks Patch Management
ZENworks Software Packaging
ZENworks Personality Migration
Installing eDirectory and DirXML
Creating an eDirectory Evaluation License Diskette
Running the eDirectory Installation Program
The ConsoleOne Installation
Verifying the Viability of the Directory Tree
Creating an Administrator Active Directory Account for DirXML
Installing DirXML
Configuring DirXML Drivers
Installing Password Synchronization
Finalizing DirXML Driver Configuration
Verifying that eDirectory, DirXML, and Password Sync Are Working Properly
Installing ZENworks Desktop Management
Installing ZENworks Desktop Management Server
Installing the ZENworks Middle-Tier Server
Installing and Configuring the Desktop Management Agent
Installing ZENworks Server Management
Installing Policy and Distribution Services
Web-based Management for Policy and Distribution Services
Installation on Linux and Solaris
Installing ZENworks Server Management and Monitoring Services
Installing the ConsoleOne Snap-Ins
Installation on Linux
Installing ZENworks Patch Management
Installing ZENworks Data Management
Installing on a NetWare Server
Installing Data Management on Windows 2000/2003 Server
Installing iFolder on Windows/IIS/Active Directory
Installing ZENworks Handheld Management
Creating the ZENworks Handheld Management Server's Windows User Account
Creating the Service Object's User Account
Creating a MAPI Profile (BlackBerry Device Support Only)
Schema Extension and Product Licensing
Installing the ZENworks Handheld Management Server
Installing the Access Point on Additional Computers
Installing ConsoleOne Snap-Ins on an Existing ConsoleOne Installation
Installing the Handheld Clients
Installing ZENworks Personality Migration
Installing ZENworks Software Packaging
Summary
3. Getting ZENworks Desktop Management 6.5 Working in Your Environment.
Set Up the ODBC Driver
Register Workstations into eDirectory
Set Up Policies to Take Inventory and Provide Remote Management
Deliver the ZENworks Management Agent to the Workstations
Create an Application Object
Checking It All Out
Summary
4. Getting ZENworks Server Management 6.5 Working in Your Environment.
Set Up the ODBC Driver
Start the ZENworks Server Management Console
Create a TED Distribution
Checking It All Out
Summary
5. Getting ZENworks Handheld Management 6.5 Working in Your Environment.
Complete Handheld Server Configuration for Inventory
Create a Handheld Policy for Import
Deliver the ZENworks Handheld Agent to the Workstations
Create a Handheld Application Object
Creating and Applying a Handheld Policy
Checking It All Out
Summary
6. Getting ZENworks Patch Management Working in Your Environment.
Deploying the PatchLink Agent to Managed Workstations
Reviewing Reports of Required Patches
Manually Deploying a Patch to a Workstation
Automatically Deploying Patches
Summary
7. Getting ZENworks Data Management 6.5 Working in Your Environment.
Start the iFolder Management Console
Configure the iFolder Server User Context
Enable iFolder Services for Users
Check It Out
Summary
8. Creating Application Packages with New Software Packaging.
Creating a Software Package Using the Monitoring Method
Creating a Software Package Using the Snapshot Method
Modifying a Software Package
Modifying Files and Folders
Modifying Registry Entries
Modifying Shortcuts
Modifying Deleted Files
Creating ZENworks Objects
Creating a ZENworks Application Object
Creating a ZENworks Server Distribution Object
Summary
9. Creating Application Packages Using snAppShot.
Understanding snAppShot
When To Use snAppShot
Complex Installations or Upgrades
Numerous Installations or Upgrades
Verifying Changes Made During an Install or Upgrade
How snAppShot Works
Files Created by snAppShot
Information Saved by snAppShot
Registry
Advanced Features of snAppShot
Using snAppShot Preferences
Partial Install Detection
Limitations of snAppShot
Capturing Install Logic
Hardware-Specific Drivers
Available Disk Drives
Prerequisite Drivers and Applications
Guaranteeing Impact on All Workstations
Conflicting Local Applications
Specialized Shared DLLs
Hardware Requirements
Imaging an Entire Workstation
Using snAppShot
Standard Mode
Custom Mode
Express Mode
Super Express (Command Line) Mode
snAppShot Application Packages Versus .MSI Files
How .MSI Files Are Created
How Do .MSI Files Work with ZENworks Desktop Management?
Summary
10. Creating and Using Application Objects.
Creating the Application Object
Creating an Application Object Using an .AOT/.AXT File
Creating an Application Object Using an .MSI File
Creating a Simple Application Object Without an .AOT, .AXT, or .MSI File
Creating an Application Object Using an Existing Application Object
Creating a Web Application
Creating a Terminal Server Application
Setting Properties for the Application Object
Setting Up the Application Object Identification
Setting Distribution Options for Application Objects
Setting Run Options for Application Objects
Setting Application Object Associations
Setting Application Availability
Setting Common Options for Application Objects
Setting Up Application Fault Tolerance
Setting Up MSI-Specific Options for Application Objects
Setting Up Terminal Server Specific Options for Application Objects
Setting Up Web-specific Options for Application Objects
Summary
11. Setting Up Application Distribution.
Setting Up Application Foldering
Create Application Folder Object and Associate with Application Objects
Create Custom Folders for Application Object
Customize Application Window Configurations Per User or Container
Setting Up User Application Window Options
Setting Up Application Window Options
Setting Up Application Explorer Options
Setting Up Workstation Application Window Options
Setting Up Users to Receive Applications
Associate a User, Group, Workstation, Workstation Groups, or Container Object to Application Objects
Make Application Window/Explorer Available to Users
Automating Application Objects
Manage Application Object Macros
Prompted Macros
Special Windows Macros
Login Script Variables
eDirectory Attribute Macros
Environment Variables
Schedule Application Pre-Install
Schedule Application Availability
Create Application Scripts
Distribute the Applications
Summary
12. Setting Up Handheld Application Objects.
Creating a Handheld Application
Properties of a Handheld Application
General Handheld Application Property Page
Associations Handheld Application Property Page
Files Handheld Application Property Page
Schedule Handheld Application Property Page
Display Handheld Application Property Page
Application Status Handheld Application Property Page
Summary
13. Setting Up User Policies.
Relationship of User Policies to Users
General and Platform-Specific Policy Advantages
Creating a User Policy Package
Policies Property Page
General Policies
Windows 9x Policies
Windows NT Policies
Windows 2000 Policies
Windows XP Policies
Windows 2000 Terminal Server Policies
Windows 2003 Terminal Server Policies
Associations Property Page
User Policies
Novell iPrint Policy
Remote Control Policy
Desktop Preferences Policy
User Extensible Policies
Dynamic Local User Policy
Windows Group Policy
Windows Terminal Server Policy
Summary
14. Setting Up Workstation Policies.
Relationship of Workstation Policies to Workstations
Advantages of Platform-Specific Policies
Setting Up a Workstation Package
Policies Property Page
Associations Property Page
Workstation Policies
Computer Extensible Policies
Computer Extensible Policies Dialog
Policy Schedule Page
Novell iPrint Policy
Remote Control Policy
Windows Group Policy
Workstation Imaging Policy
Workstation Inventory Policy
ZENworks Desktop Management Agent Policy
Scheduled Action Policy
Summary
15. Setting Up Handheld Policies.
Relationship of Handheld Policies to Handheld Devices
Handheld Package
Setting Up a Handheld Package
Policies Property Page
Palm Policies
WinCE Policies
BlackBerry Policies
Handheld Service Package
Handheld User Package
Summary
16. Setting Up Container Policies.
What Is a Container Policy Package?
Setting Up a Container Package
Policies Tab
Associations Tab
Search Policy
Search Level Tab
Search Order Tab
Refresh Interval Tab
Handheld Application Search Policy
Summary
17. Creating Service Location Policies.
What Is a Service Location Package?
Setting Up a Service Location Package
Policies Tab
Associations Tab
SMTP Host Policy
SNMP Trap Target Policy
XML Targets
ZENworks Database Policy
Inventory Management Page
Application Management Tab
Policy/Distribution Management Tab
Tiered Electronic Distribution Policy
The Settings Policy Page
The Messaging Property Page
The Variables Property Pages
The Schedule Property Page
Summary
18. Creating Server Policies.
What Is a Server Package?
Setting Up a Server Package
Policies Property Page
General Policies
Windows Policies
NetWare Policies
Associations Property Page
Imaging Server Policy
Imaging Partition
PXE Settings
Rules Page
Multicast
Image-Safe Data Page
IP Assignment Log Page
IP Configuration Page
Windows Networking Page
DNS Settings
Security Page
Workstation Import Policy
Containers Page
Platforms Page
Limits Page
Workstation Removal Policy
Containers Page
Limits Page
Schedule Page
Roll-Up Policy
Wake on LAN Policy
Dictionary Update Policy
Dictionary Update Policy Page
Dictionary Update Schedule Page
Summary
19. Using ZENworks Workstation Inventory.
Understanding Workstation Inventory
Understanding the Inventory Process
Understanding Inventory Database Server Types
Understanding Inventory Server Roles
Workstation Inventory Design
Setting Up Workstation Inventory
Configuring the Settings for the Inventory Service Object
Workstation Inventory Tasks
Optimizing Database Performance
Backing Up the Inventory Database
Customizing Software Scanning
Exporting the Inventory Data to CSV Format
Viewing Inventory Data
Using the ZENworks Custom View Builder to View Inventory Data
Creating Inventory Reports
View the Workstation Inventory Status Logs
Summary
20. Using ZENworks Handheld Inventory.
Viewing Inventory for a Specific Device
Viewing Software Inventory Across Multiple Devices
Viewing Inventory Reports
Running Reports
Exporting Reports
Creating Custom Reports
Summary
21. Imaging a Workstation.
Workstation Imaging System
Linux Operating System
Linux Imaging Software
Imaging Server Agents
Windows Workstation Image-Safe Data Agent
eDirectory Objects
Image Object
Administrative Tools
Setting Up Workstations for Imaging
Using Preboot Services with Imaging
Creating Boot Diskettes
Creating a Boot CD
Placing a Linux Partition on a Workstation
Creating a Workstation Image
Using the ZENworks Image Explorer Graphical User Interface
Adding and Removing Files and Directories
Adding Registry Settings to an Image
Excluding Files from an Image Variant File Set
Resizing Partitions in an Image
Viewing Files Inside an Image
Compressing a Workstation Image
Splitting a Workstation Image
Assigning an Image to a Workstation
Workstation Object
Applying Application Objects to an Image
Re-Imaging a Workstation
Advanced Imaging
Accessing the Imaging Engine Command Menu
Information Commands
Automation Commands
Partition Commands
Creating Image Commands
Restoring Image Commands
Advanced Restoring Image Commands
ZENPartition Commands
Multicast Commands
Script Commands
Summary
22. Using ZENworks Software Metering.
Using NWAdmin to Install and Administer Licenses
Installing a License Certificate Using NWAdmin
Creating a Metered Certificate Using NWAdmin
Assigning Licenses to Users Using NWAdmin
Assigning a New Owner to a License Certificate Using NWAdmin
Working with Reports in NWAdmin
Setting Up Software Metering
Verifying Setup Requirements
Installing Locally or on the Network?
Ensuring Users Have Access to NLS
Assigning Users to a License Certificate Object
Creating a License Container and Metered Certificate Object
Adding Additional Licenses (Metered Certificates)
Summary
23. Integrating ZENworks Desktop Management with ZENworks Server Management Tiered Electronic Distribution.
How to Use TED with ZENworks Desktop Management
About the Desktop Application Agent
Using the Desktop Application Distribution Wizard to Create a Distribution
Creating a Distribution Object
Configuring Distribution Type
Configuring Application Source Options
Configuring Application Source Objects
Configuring Application Destination Options
Viewing the Application Distribution Summary
Configuring the Desktop Application Distribution Object
Summary
24. Setting Up Tiered Electronic Distribution (TED).
Understanding the General Architecture for TED
Introducing the Components of TED
eDirectory Objects
TED Configuration in Your Network
A Simple Layout
A Complex Layout
A Tree-Spanning Layout
Examining Capacities and Restrictions
Configuring TED Systems
Construction of a Routing Hierarchy
Designing Distribution Routes
Scheduler Interactions
About the TED Distributor
The Settings Property Page
The Messaging Property Page
The Distributions Property Page
The Routing Hierarchy Property Page
The Schedule Property Page
The Parent Subscriber
The TED Subscriber
The Settings Property Page
Working Context Property Page
The Messaging Property Page
The Channels Property Page
The Extract Schedule Property Page
Variables Property Pages
External Subscriber
The General Property Page
The Channels Property Page
The Network Address Property Page
TED Distribution
The General Property Page
The Channels Property Page
The Agent Property Page
The Schedule Property Page
Working with Manual Distribution
Creating a Manual Distribution
Importing the Distribution
Working with TED Agents
About the Desktop Application Agent
Understanding the HTTP Agent
Understanding the FTP Agent
Working with the Server Software Package Agent
Working with the Policy Package Agent
Understanding the MSI Agent
Working with the RPM Agent
Understanding the File Agent
Understanding the TED Channel
The Settings Property Page
The Distributions Property Page
The Subscribers Property Page
The Schedule Property Page
ZENworks Server Management Web-based Management
ZENworks Distributor/Subscriber Commands
Summary
25. Understanding and Creating Server Software Packages.
Understanding Server Software Packages
Installation Requirements
.SPK and .CPK Files
Rolling Back Changes
Creating and Managing .SPK Files in ConsoleOne
Installation Failures
Creating a Server Software Package
Creating a New Server Software Package
Working with Package Management
Identification Property Page
Requirements Property Page
Exploring the Variables Property Page
Managing Package Components
The Identification Property Page
The Pre-Installation Requirements Property Page
The Pre-Installation Load/Unload Property Page
The Script Property Page
The Local File Copy Property Page
The Copy File Property Page
The Text Files Property Page
The Set Commands Property Page
The Registry Settings Property Page
Simplifying the Post-Installation Load/Unload Property Page
Outlining Post-Installation Script Property Page
Compiling the Software Package
Installing a Server Software Package on the Target Server
Sending the Compiled File with TED
Copying the .CPK File Manually
Updating Server Software Packages
Summary
26. Understanding ZENworks Server Management Services.
Understanding ZENworks Server Management Components
Introducing Management Site Services
About Server Management
Analyzing Traffic
Using the ZENworks Server Management Console
Navigating the ZENworks Server Management Namespace
Setting ZENworks Server Management Console Options
Managing Console Views
Planning Your Network Management Services
Defining Management Groups and Needs
Planning Your Network Management Strategy
Configuring Your Network
Defining Administration Roles
Discussing General ZENworks Server Management Roles
Summary
27. Preparing and Using ZENworks Server Management Network Discovery.
Understanding Network Discovery
Understanding the Discovery Components
Understanding the Discovery Process
Understanding What Is Discovered
Using Network Discovery
Starting and Stopping Network Discovery
Checking the Status of the Initial Discovery
Changing the Default Configuration
Checking the Results of Network Discovery
Using the Atlas
Accessing the Atlas
Assigning Management Roles to the Atlas
Using Unified Views
Using the Atlas to Troubleshoot
Using Atlas Manager Command-Line Options
Using the Database Object Editor
Summary
28. Using ZENworks Server Management Traffic Analysis.
Understanding LAN Traffic Analysis
Understanding LAN Traffic Components
Understanding Communication Between Components
Understanding Agent Functionality
Setting up LAN Traffic Analysis
Creating a Baseline Document
Selecting the Preferred RMON Agent
Setting Up SNMP Parameters
Analyzing Network Traffic
Analyzing Traffic on Network Segments
Analyzing Traffic on Nodes Connected to a Segment
Capturing Packets from the Network
Analyzing Captured Packets
Analyzing Protocol Traffic
Displaying Protocols Used on a Network
Analyzing Switch Traffic
Setting Up ZENworks Server Management Traffic Analysis Agents
Setting Up the Traffic Analysis Agents for NetWare
Setting Up the Traffic Analysis Agents for NT/2000/2003
Configuring NT SNMP Parameters
Summary
29. Using ZENworks Server Management Alarm Management.
Understanding Alarm Management Components
The SNMP Trap Receiver
The SNMP Trap Forwarder
The SNMP Trap Injector
The Alarm Injector
The Three Types of Alarm Processors
The Alarm Manager Database
Alarm Viewers
Managing ZENworks Server Management Alarms
Enabling and Disabling Alarms
Understanding Alarm Indicators
Working with Alarm Views
Managing Alarms
Setting Alarm Actions
Deleting Alarms
Using ZENworks Server Management Monitoring Services
Monitoring Services on Target Nodes
Adding Services to the Connectivity Test
Setting Up Monitoring Services on Monitored Nodes
Summary
30. Using ZENworks Server Management to Manage Servers.
Using ZENworks Server Management SNMP Agents
SNMP-based Server Management
ZENworks Server Management Views
Planning Server Management
Displaying Server Configuration Information
Showing Server Summary Data
Viewing Trend Data
Managing Trend Samplings
Configuring Server Parameters
Advanced Trending Agent
Executing Server Commands
Managing Remote Servers
Optimizing Server Management
Using ZENworks Server Management Server Inventory
Understanding Server Inventory Components
Understanding the Scanning Process
Setting Up Server Inventory
Using the ZENworks Custom View Builder to View Inventory Data
Summary
31. Making the Most of ZENworks Server Management Reporting.
Reading ZENworks Server Management Reports
Understanding Server Inventory Reports
Analyzing Topology Reports
Using Server Management Alarm Reports
Understanding Network Health Reports
Using ZENworks Server Management Reports
Generating Server Inventory Reports
Creating Topology Reports
Generating Network Health Reports
Summary
32. Using ZENworks Server Management Web-based Management.
Accessing the ZENworks
Web-based Management Role
Administering TED Objects
Creating TED Objects
Editing TED Objects
Deleting TED Objects
Monitoring TED Distributions
Using the Remote Web Console Tool
Monitoring Policy/Package Agents from the Remote Web Console
Monitoring Tiered Electronic Distribution Agents from the Remote Web Console
Summary
33. Creating Customized Reports.
Installing Novell-Defined Reports
Customizing Reports Queries
Real Name Expressions
Subquery Expressions
Field Value Expression
Managing Saved Reports
Generating Reports
Opening Reports
Summary
34. Troubleshooting ZENworks 6.5.
Troubleshooting Desktop Management
Reduce LAN Traffic
Troubleshoot Import
Troubleshooting Distributed Applications
Troubleshoot Application Window and Explorer
Review User Object's Inheritance Applications
Set Timed Refresh Frequency
Change Workstation Files in Use
Clean Up Network Resources
Write Application Administrator Notes
Review Roll-Back Application Distribution
Use Search and Replace Entire Application Object
Use the Search Specific Application Object Property Page
Review Application Termination
Troubleshooting Policy Packages
Review eDirectory Workstation Object
Review Policy Package Type
Review Workstation Object Associations
Enabling Policies
Review Trusted Trees
Troubleshooting Policy and Distribution Services
Reviewing Server and Agent Object Associations
Subscriber May Timeout with Patching
Distributor Sends Only to Concurrent Connections
Cannot Find Database
Extraction Fails on Subscriber Because Files Not Found
Troubleshooting Traffic Analysis
Verifying LAN Traffic Agents Are Loaded on Devices
Verifying RMON Agent Settings
Verifying Settings in the LANZ.NCF File
Verifying Settings in the LANZCON Utility
Additional Debugging Tips
Troubleshooting Alarm Management
Verifying SNMP Agents Are Loaded on Devices
Verifying Status of Alarm Manager Database
Verifying SNMP Connectivity Between Management Console and SNMP Devices
Verifying Alarm Thresholds
Receiving Unknown Alarms
Troubleshooting Server Management
Verifying Connectivity Between the Management Console and Server
Verifying Remote Management Agent Is Loaded on the Server
Verifying Port Number for RCONSOLEJ
Troubleshooting Server Inventory
Troubleshooting NetWare Errors
NetWare Server File System Errors
Troubleshooting eDirectory Errors
Summary
Appendix A. ZENworks Inventory Database Schema.
Database Class Associations and Attributes
Sample Inventory Database Queries
Query 1
Query 2
Query 3
Query 4
Query 5
Query 6
Query 7
Appendix B. Using the ZENworks MIB Browser.
Understanding MIBs
Starting the MIB Browser
Viewing Tables of Scalar Objects
Appendix C. ZENworks Handheld Management Database Schema.
Directory Objects Table
Machines Table
Handhelds Table
Applications Table
Palm Applications Table
PPC Applications
RIM Applications Table
Hardware Inventory
HAM_Network Table
HAM_Palm Table
HAM_RIM Table
HAM_Windows_CE
Software Inventory
Palm Applications Table
Palm Application Installations
RIM Applications Table
RIM Application Installations Table
PPC Applications
PPC Application Files
PPC Application File Locations
PPC Application Installations
Appendix D. Additional ZENworks Resources.
Novell Support and Online Documentation
ZENworks Cool Solutions
Novell Consulting Services
Novell Technical Support Services
Index.
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