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MCDST: Supporting Users & Troubleshooting Applications Exam Cram 2
The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-272 exam, when combined with the 70-271 (the operating system exam
for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users. The MCDST 70-272 Exam Cram 2 gives readers the essential information they need to know to pass the 70-272 exam, which includes configuring and troubleshooting applications (Internet Exporer, Outlook Express), resolving issues related to usability, resolving issues related to application customization, configuring and troubleshooting connectivity for applications, and configuring application security. This book can be used as a sole study guide for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training.
CONTENTS:
Introduction.
Self-Assessment.
1. Configuring, Customizing, and Troubleshooting the Operating System.
2. Configuring, Customizing, and Troubleshooting Internet Explorer.
3. Configuring, Customizing, and Troubleshooting Outlook Express.
4. Configuring, Customizing, and Troubleshooting Office Applications.
5. Configuring, Customizing, and Managing Outlook.
6. Configuring and Troubleshooting Hardware.
7. Configuring and Troubleshooting Network Connectivity.
8. Configuring and Managing Application Security.
9. Identifying and Responding to Security Incidents.
10. Practice Exam #1.
11. Answer Key for Practice Exam #1.
12. Practice Exam #2.
13. Answer Key for Practice Exam #2.
Appendix A: Need to Know More?
Appendix B: CD Contents and Installation Instructions.
Glossary.
Index.
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