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Evaluating Information Systems: Public & Private Sector
The adoption of Information Technology (IT) and Information Systems (IS) represents significant financial investments, with alternative perspectives to the evaluation domain coming from both the public and private sectors. As a result of increasing IT/IS budgets and their growing significance within the development of an organizational infrastructure,
the evaluation and performance measurement of new technology remains a perennial issue for management. This book offers a refreshing and updated insight into the social fabric and technical dimensions of IT/IS evaluation together with insights into approaches used to measure the impact of information systems on its stakeholders. In doing so, it describes the portfolio of appraisal techniques that support the justification of IT/IS investments.
Evaluating Information Systems explores the concept of evaluation as an evolutionary and dynamic process that takes into account the ability of enterprise technologies to integrate information systems within and between organisations. In particular, when set against a backdrop of organisational learning. It examines the changing portfolio of benefits, costs and risks associated with the adoption and diffusion of technology in today?s global marketplace. Finally approaches to impact assessment through performance management and benchmarking is discussed.
CONTENTS:
Information systems evaluation: A crisis of understanding
1 - Information Technology and systems justification
2 - Revisiting the content, context and process of IS evaluation
3 - How IT evaluation methods are used: Examining case research from an ANT perspective
4 - IT project evaluation: Why more formal evaluation is not necessarily better
5 - Don't mention the war: Managing disbenefits
6 - Spot the difference: Evaluation of custom and package applications
7 - Post-implementation evaluation of IT systems: A close review of practice
8 - Evaluation of information service providers in support of the fixed-income market
9 - Evaluating actors and factors associated with healthcare information systems
10- Evaluating the governance structure for public sector IT: The UK National Programme in the Health Service
11- Strategic alignment and a culture innovation: Using the SPRINT methodology to meet two challenges of information age government
12- Social dimension of IT/IS evaluation: Views from the public sector
13- Benchmarking e-Government: Improving the national and international measurement, evaluation and comparison of e-Government
14- Evaluating e-Government infrastructure through enterprise application integration (EAI)
15- t-Government for benefit realisation: A research agenda
Index
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