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Unlocking Knowledge Assets
The intangible asset that resides in the mind of the employee - shared knowledge about work processes, roles, corporate culture, products, and services - is the lifeblood of any knowledge-based enterprise. Find out how to help workers capture and share this intellectual capital in UNLOCKING KNOWLEDGE ASSETS. You'll read about how your company can use
the state-of-the-art technologies and services in Microsoft solutions for knowledge management to preserve and share intellectual assets from databases, Web sites, employees, and partners to save money and remain innovative, competitive, and agile during times of rapid change. In this practical, insightful book, you'll learn about: * THE STRATEGY: How knowledge management can help you, placing a value on your knowledge assets, and working knowledge management into your corporate culture * THE ROADMAP: A knowledge management implementation framework, creating and sustaining practicing knowledge management communities, building a knowledge management taxonomy, and capturing your knowledge assets * THE TECHNOLOGY: Tools and services for building a knowledge management foundation, metrics and the knowledge repository, knowledge searching and services, and the future of knowledge management The book includes a Foreword by Thomas H. Davenport, Director of the Accenture Institute for Strategic Change and Professor of Information Management at Boston University
* Shows why knowledge management concerns decision makers, discusses which activities produce knowledge capital, and provides a business justification for adopting knowledge management practices
* Introduces the Microsoft approach to knowledge management, talking about communities of practice, how workers share knowledge through portals, and how employees can use the system to better manage knowledge assets
* Discusses knowledge taxonomies and repositories, including how to build and maintain a repository and share knowledge assets from it
* Details technical and deployment aspects of knowledge management solutions: software investments, software interaction, integration with existing software, costs, deployment time, resource expectations, and where IT staff can go for further information
Knowledge management as an organizational strategy
The process of knowledge management
The technology management
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