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Process Improvement Essentials: CMMI, ISO 9001, Six Sigma
Today, technology has become too much a part of overall
corporate success for its effectiveness to be left to
chance. The stakes are too high. Fortunately, the idea of
'quality management' is being reinvigorated. In the last
decade process programs have become more and more prevalent.
And, out of all the available options,
three have moved to
the top of the chain. These three are:
The 9001:2000 Quality Management Standard from the
International Standards Organization;
The Capability Maturity Model Integration from the Software
Engineering Institute; and
Six Sigma, a methodology for improvement shaped by companies
such as Motorola, Honeywell, and General Electric.
These recognized and proven quality programs are rising in
popularity as more technology managers are looking for ways
to help remove degrees of risk and uncertainty from their
business equations, and to introduce methods of
predictability that better ensure success.
Process Improvement Essentials combines the foundation
needed to understand process improvement theory with the
best practices to help individuals implement process
improvement initiatives in their organization. The three
leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst
the buzz and hype--tend to get lumped together under a
common label. This book delivers a combined guide to all
three programs, compares their applicability, and then sets
the foundation for further exploration. It's a
one-stop-shop designed to give you a working orientation to
what the field is all about.
Preface
Part One. Process and Process Improvement
1. Introduction
A Path of Quality
The Innovation/Chaos Paradox
Marshal Extra Forces If-
Moving Forward
Summary
2. The Case for Process
An American Success Story
The Conscious Organization
Some Number Stories
Six Common Myths
Benefits of Process
Summary
3. Establishing Your Process Program
Using IDEAL
Establishing Executive Sponsorship
Aligning with Business Objectives
Identifying Improvement Opportunities
Establishing the Process Team
Choose Your Model (or Not)
Developing Process Program Components
Training
Program Rollout
Institutionalization
Helpful Change Agent Skills
Summary
4. Sustaining Process Improvement
1. Remember What You Do
2. Weld Business Success to Program Success
3. Participate
4. Training
5. Support Compliance
6. Active Feedback Mechanisms
7. Promote Performance Incentives
8. Celebrate Success
9. Public Announcements
10. Measure, Measure
11. Periodic Reassessment
12. Appreciate the Journey
Summary
Part Two. Three Major Process Improvement Standards
5. ISO 9001:2000
A Brief History of ISO 9001:2000
ISO 9001 Ownership
The Structure and Design of ISO 9001:2000
ISO 9000: Sections 1 Through 3
Section 4. Quality Management System
Section 5. Management Responsibility
Section 6. Resource Management
Section 7. Product Realization
Section 8. Measurement, Analysis, and Improvement
For a Deeper Look
Summary
6. The Capability Maturity Model Integration (for Development)
A Brief History of CMMI
CMMI Ownership
Technology Disciplines Covered Under CMMI
CMMI-Dev Structure and Design
Generic Goals of CMMI
The Process Areas of CMMI
Project Management Process Areas
Engineering Process Areas
Support Process Areas
Process Management Process Areas
Implementing CMMI
For a Deeper Look
Summary
7. Six Sigma
A Brief History of Six Sigma
Six Sigma Ownership
Six Sigma Structure and Design
Define
Measure
Analyze
Improve
Control
The Six Sigma Team
For a Deeper Look
Summary
8. Considerations for Adoption
Summary
index
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