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MCDST - Microsoft Certified Desktop Support Technician: Exams 70-271 and 70-272: Study Guide (De Luxe edition)
If you're seeking MCDST certification, here's the book you need to prepare for Exam 70 271, Supporting Users and Troubleshooting a Microsoft XP Operating System, and Exam 70 272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This revised and updated Deluxe Edition features over 200 pages of new
content including the very latest updates to the exams as well as case studies and provides complete instruction to meet the exacting requirements of each exam. Prepare for your certification and career with this two in one, value packed guide. Inside you'll find: practical information on how to analyze problems and provide support to end users; hundreds of challenging review questions; and, Bonus CD loaded with exam prep software, four bonus exams, Sybex test engine, and 300 electronic flashcards. Authoritative coverage of all exam objectives, including: Exam 70 271, Installing a Windows Desktop Operating System, Managing and Troubleshooting Access to Resources, Configuring and Troubleshooting Hardware Devices and Drivers, Configuring and Troubleshooting the Desktop and User Environments, Troubleshooting Network Protocols and Services Exam 70 272, Configuring and Troubleshooting Applications, Resolving Issues Related to Usability, Resolving Issues Related to Application Customization, Configuring and Troubleshooting Connectivity for Applications, and Configuring Application Security. Test your knowledge with advanced testing software. This book includes all chapter review questions plus bonus exams. Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm device. Also on the CD you'll find the entire book in searchable and printable PDF. Study anywhere, any time, and approach the exam with confidence. Note: CD ROM/DVD and other supplementary materials are not included as part of eBook file.
Contents:
Introduction
Assessment Test
Part I User Support and Troubleshooting a Microsoft Windows XP Operating System
Chapter 1 Installing a Windows Desktop Operating System
Performing and Troubleshooting an Attended Installation of Windows XP
Verifying that Hardware Meets the Minimum Requirements
Checking Hardware and Software Compatibility
Preparing the BIOS
Obtaining Driver Updates
Preparing the Hard Disk for Installation
Installing the Windows XP Operating System
Performing and Troubleshooting an Unattended Installation of Windows XP
Answer Files
Uniqueness Database Files
Remote Installation Services
Performing and Troubleshooting an Upgrade Installation of Windows XP
Using the Upgrade Advisor
Using the User State Migration Tool
Using the Files and Settings Transfer Wizard
Uninstalling Windows XP
Performing and Troubleshooting a Multiboot Installation of Windows XP
Summary
Exam Essentials
Review Questions
Answers to Review Questions
Chapter 2 Managing and Troubleshooting Access to Resources
Files and Folders
NTFS File Permissions
NTFS Folder Permissions
Verifying NTFS File and Folder Permissions
Special Considerations with Managing and Troubleshooting NTFS Permissions
Shared Folders
Simple File Sharing
Classic Sharing
Printers
Local Printers
Network Printers
Printer Permissions
Troubleshooting Printers
Offline Files and Folders
Offline File Settings
Synchronization
Summary
Exam Essentials
Review Questions
Answers to Review Questions
Chapter 3 Configuring and Troubleshooting Hardware Devices and Drivers
Storage Devices
Fixed Storage Devices
Removable Storage Devices
Display Devices
Types of Display Devices
Display Settings
Advanced Configuration and Power Interface (ACPI)
Power Schemes
Standby vs
Hibernate
I/O Devices
Types of I/O Devices
Hardware Profiles
Troubleshooting I/O Devices
Drivers
Updating Drivers
Rolling Back Drivers
Driver Signing
Summary
Exam Essentials
Review Questions
Answers to Review Questions
Chapter 4 Configuring and Troubleshooting the Desktop and User Environments
User Environment
Desktop Settings
Taskbar, Start Menu, and Toolbar Settings
Accessibility Options and Features
Pointing Device Settings
Fast User Switching
Multiple Languages or Multiple Locations
Localization
Regional and Language Options
Security Settings and Local Security Policy
Configuring and Troubleshooting Local Security Policy Settings
Recognizing Network Security Policy Settings
Local User and Group Accounts
Local User Accounts
Groups
System Startup and User Logon
System Startup
User Logon to a Computer
User Logon to a Domain
System Performance
Computer Resources
Performance Monitoring Tools
Summary
Exam Essentials
Review Questions
Answers to Review Questions
Chapter 5 Recovering Windows XP from Failure
The Boot Process
Boot Phase
Kernel Load Phase
Logon Phase
Last Known Good
Current Control Set
Using Last Known Good
Safe Mode
Safe Mode
Recovery Console
Installing the Recovery Console
Using the Recovery Console
Automated System Recovery
Preparing for ASR
Using ASR
Summary
Exam Essentials
Review Questions
Answers to Review Questions
Chapter 6 Troubleshooting Network Protocols and Services
TCP/IP
Manual IP Address Configuration
Automatic IP Address Configuration
Windows Firewall Configuration
TCP/IP Troubleshooting
Name Resolution Troubleshooting
NetBIOS Names
Hostnames
Name Resolution Troubleshooting Tools
Remote Connections
Dial up Connections
VPN Connections
Internet Explorer
General Tab
Security Tab
Privacy Tab
Content Tab
Connections Tab
Programs Tab
Advanced Tab
Remote Connectivity Tools
Remote Desktop
Remote Assistance
Summary
Exam Essentials
Review Questions
Answer to Review Questions
Part II Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Chapter 7 Configuring and Troubleshooting Applications
Microsoft Office
Installing Microsoft Office
Configuring, Managing, and Troubleshooting Microsoft Office Applications
Configuring and Troubleshooting Outlook Email Accounts for Clients
Internet Explorer
Programs
Content
Privacy
Advanced
Outlook Express
Configuring and Troubleshooting Outlook Express for Email Accounts
Application Support
Backward Compatibility
Multiuser and Multiboot Configuration
Summary
Exam Essentials
Review Questions
Answers to Review Questions
Chapter 8 Resolving Usability Issues
Microsoft Office
Microsoft Application Customization
Microsoft Office Customization
Interpreting Microsoft Office Error Messages
Internet Explorer
Internet Explorer Settings
Interpreting Error Messages in Internet Explorer
Outlook Express
Outlook Express Settings
Interpreting Outlook Express Error Messages
Operating System Features
Configuring Operating System Features
Interpreting Error Messages Related to the Operating System
Summary
Exam Essentials
Review Questions
Answers to Review Questions
Chapter 9 Resolving Application Customization Issues
Customizing Office Applications
Customizing Toolbars
Configuring Proofing Tools
Managing Outlook Data
Customizing Internet Explorer
Saving a Password for a Website
Organizing Favorites
Customizing the Internet Explorer Toolbar
Customizing Outlook Express
Outlook Express Identities
Import and Export Tools
Customizing the Outlook Express Toolbar
Customizing Windows XP Settings
Customizing the Start Menu and Taskbar
Customizing Regional Settings
Customizing Operating System Fonts
Customizing Folder Settings
Summary
Exam Essentials
Review Questions
Answers to Review Questions
Chapter 10 Configuring and Troubleshooting Connectivity for Applications
Name Resolution
Types of Names and Addresses Used by Computers
Types of Services and Files That Are Used to Resolve Names
Network Adapter Configuration
IP Address
Subnet Mask
Default Gateway
LAN and Routing and Remote Access Configuration
LAN Configuration
Remote Access Server Configuration for Clients
Firewall Configuration
Locally Attached Devices
Printers and Faxes
Scanners and Cameras
Summary
Exam Essentials
Review Questions
Answers to Review Questions
Chapter 11 Configuring Application Security
Problems Related to Permissions
Security Incidents
Viruses
Security Updates and Patches
Application Security
Summary
Exam Essentials
Review Questions
Answers to Review Questions
Glossary
Index.
Brief Description:
A book for those who seek MCDST certification. It helps you to prepare for Exam 70 271, Supporting Users and Troubleshooting a Microsoft XP Operating System, and Exam 70 272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. It provides instruction to meet the requirements of each exam.
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