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Passing Your ITIL Foundation Exam: The Official ITIL Foundation Study Aid
'Passing Your ITIL Foundation Exam - The Official ITIL Foundation Study Aid', is endorsed by APM Group, the official ITIL Accreditor. Suitable for those taking the foundation exam, it provides an overview of the purpose, objectives, and format of the examination. This publication offers a top level introduction to understanding the Service Lifecycle
and each of the five components of the Lifecycle to help candidates pass the foundation exam.
Key features:
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Uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions.
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The structure of the publication complements the structure of the exam syllabus.
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Contains a Mock Exam with an Answer Key with rational to help the candidate pass the ITIL Foundation Exam.
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A suitable study tool for the Version 2 to Version 3 bridging exam.
CONTENTS:
1 The ITIL Qualification Scheme professional qualifications for ITIL practices for Service Management
2 Service Management as a Practice
3 The Service Lifecycle
4 Service Strategy
5 Service Design
6 Service Transition
7 Service Operation
8 Continual Service Improvement
9 Service Management Technology
10 How it all fits together
11 The examination and exam preparation
12 Sample ITIL version 3 Foundation examination
References and useful websites
Index
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