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ICT Infrastructure Management
'ICT Infrastructure Management' is part of the seven book ITIL series from OGC that guides business users through the planning, delivery and management of quality IT services. This publication covers network service management, operations management, management of local processors, computer installation and acceptance and systems management.
ITIL
is closely aligned with the BSI standard BS 15000 and Code of Practice (PD0005)
An approach adopted by organisations such as Microsoft, IBM, Barclays, HSBC, Procter & Gamble, British Airways and Guinness
CD-ROM version with added functionality also available
ICT Infrastructure management overview
Design & planning
Deployment
Operations
Technical support
Bibliography
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