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Best Practice Service Delivery
Service Delivery is the second element in the new ITIL Infrastructure Library to be published. Service providers need to offer business users adequate support - Service Delivery covers all aspects that must be taken into consideration. Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management,
Availability Management Contingency Planning and Capacity Management. Each component of service delivery is discussed separately in the book. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes.
Key features:
* Relevant no matter what type or size of organisation, be it national government, a multi-national conglomerate or a single office environment with one person providing service support
* It is the most widely accepted approach to IT service management in the world
* Substantially updated
The sister publication to Service Support, which was published in 2000.
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