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Msater Data Management and Customer Data Integration for a Global Enterprise
Transform your business into a customer-centric enterprise
This book enables businesses to create and foster valuable relationships between customers and the enterprise. Everyone from CIOs to IT managers will learn the processes and technologies for designing and implementing customer-centric transformation capabilities, including customer
data integration solutions known as customer hubs. The book also covers architectural options, regulatory compliance, privacy, and security issues.
CONTENTS:
Foreword
Acknowledgments
Introduction
Part I. Introduction to Master Data Management and Customer Data Integration
Chapter 1. Overview of Master Data Management and Customer Data Integration
Chapter 2. CDI: Overview of Market Drivers and Key Challenges
Chapter 3. Challenges, Concerns, and Risks of Moving Toward Customer Centricity
Part II. Architectural Considerations
Chapter 4. CDI Architecture and Data Hub Components
Chapter 5. Architecting for Customer Data Integration
Chapter 6. Data Management Concerns of MDM/CDI Architecture
Part III. Data Security, Privacy, and Regulatory Compliance
Chapter 7. Overview of Risk Management for Integrated Customer Information
Chapter 8. Introduction to Information Security and Identity Management
Chapter 9. Protecting Content for Secure Master Data Management
Chapter 10. Enterprise Security and Data Visibility in Master Data Management Environments
Part IV. Implementing Customer Data Integration for the Enterprise
Chapter 11. Project Initiation
Chapter 12. Customer Identification
Chapter 13. Beyond Party Match: Merge, Split, Party Groups, and Relationships
Chapter 14. Data Governance, Standards, Information Quality, and Validation
Chapter 15. Data Synchronization
Chapter 16. Additional Implementation Considerations
Part V. Master Data Management: Market, Trends, and Directions
Chapter 17. MDM/CDI Vendors and Products Landscape
Chapter 18. Where Do We Go From Here?
Appendix A. List of Acronyms
Appendix B. Glossary
Appendix C. Regulations and Compliance Rules Impacting Master Data Management and Customer Data Integration Projects
Index
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