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Six Sigma for Managers
Six Sigma for Managers will provide a down-to-earth overview of what this approach to managing is all about. Six sigma is a statistical concept for measuring variation in the outputs of a process. Six sigma processes essentially deliver 100% defect-free outputs. Achieving such excellence, however, involves a whole set of management actions, including
cultural change, empowered employees, special training, teamwork, and a focus on customer needs and expectations. The book will ? explain of what six sigma is as a statistical and management concept ? describe the management changes necessary to develop six sigma processes ? explain what black belt six sigma specialists are and what they do ? describe the cultural changes necessary to implement six sigma management
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