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When using Microsoft Internet Explorer 3.x why does my browser appear to hang or the form boxes don't appear on the secure order form?

There is a problem with the Secure Sockets Layer version 3 (SSL3) implementation in Internet Explorer 3. Microsoft have confirmed this is an issue, and the workaround is to disable SSL3 support. To do this choose the View menu and click on Options. On the Advanced tab choose the Cryptography Settings button, and clear the check box next to Allows SSL3 (secure) connections. Internet Explorer will then use SSL2 to transmit data securely. You may need to restart Internet Explorer once you have done this to ensure that it recognises the change.

I have registered to use the shopping basket, but I keep getting asked for my name and password. Why?

Our registration and login system uses cookies. You need to be using a cookie-compatible browser, and have cookies enabled. We do not store any personal information in your cookie; this is retained on our site, and the cookie we set on your browser combined with other information about your connection is used to uniquely identify you. Also, the cookie is set to be removed from your browser when you close it to prevent unauthorised use, and an expiry time is also built into the system so that if you leave your browser alone for a while you may be asked to log in again - these features are to prevent unauthorised access to your account.

I have forgotten my shopping basket password; what can I do?

If you forget your password then our automated system can email your details to you. Simply complete the request form and follow any instructions that appear, and your login name and password will be sent to you immediately.

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